You must obtain a Return Authorisation Number before any item(s) can be returned. Request a Return Authorisation Number by calling 1-800-272-2873 Monday through Thursday 8:30 a.m. to 5.p.m. Eastern Standard Time, and, Friday 9:30 a.m. to 5 p.m. Eastern Standard Time, or by sending an email to askus@crabtree-evelyn.com. Returns cannot be processed without a copy of the original receipt and a Return Authorisation Number.